Sometimes using VoteNaija on your phone is smooth until something gets stuck. Maybe your event is taking too long to go live, or you are trying to fix a payout issue. This is when contacting the support team becomes important.

Here are some helpful reasons to reach out and what to expect.

1. To Request a Faster Event Approval

After you publish your event, the VoteNaija team reviews it. They check your event name, description, and other details before approving it for public view and voting. This helps keep everything in order on the platform.

The approval usually takes less than a day. But if you want it approved quickly, you can go to the Contact page in your dashboard and send a message to the team. If your event looks fine, they may speed up the process.

2. To Change Details of a Published Event

Once your event is live, some details cannot be changed from your dashboard. This includes the event name, the link, voting cost, and even removing contestants.

To request a change like that, you can contact VoteNaija support. Tell them what you want to change and why. They will look into your request and help you if possible.

3. To Fix a Payout or Withdrawal Issue

If you have added your bank details and requested a withdrawal but your money has not arrived, it is time to contact support.

Let them know what is going on. They will check your payment and follow up. Sometimes the delay could be from the bank or from incorrect details, but the support team will help you sort it out.

4. To Report a Technical Problem

Maybe a page is not loading or a button is not working properly on your phone. If something seems broken or confusing, report it.

The support team will look into the problem and fix it if needed. This helps make VoteNaija better for you and other users.

5. To Ask Questions or Learn More

If you are not sure how something works or just want more information about the platform, you can send a question. The team is always ready to explain features and help you understand how things work.

Final Words

Reaching out to the support team is the best thing to do when something is not working or you need help with a task you cannot do by yourself.

Trying to figure it out alone can waste your time and may not even work. So once you see that a problem needs attention, just send them a message right from your dashboard. They are always ready to help.

Your smooth VoteNaija journey starts with these simple guides.

• How to Track Event Performance from Your Dashboard (On a Smartphone)
• Difference Between “My Events” and “Manage Events” Tabs (On Your Phone)
• Understanding Your Dashboard on VoteNaija (On Your Smartphone)
• How to Create a New Event on VoteNaija (On Your Smartphone)
• How to Avoid Auto Publishing Before You Finish Setting Up Your Event on Your Phone